Return & Refund Policy

At PK Water Technologies, customer satisfaction is our top priority. This Return Policy explains the terms and conditions under which returns, replacements, and refunds are handled for products purchased from us.

1. Eligibility for Returns

Returns are accepted only for products that arrive damaged, leaking, defective, or incorrect at the time of delivery. Any such issue must be reported within 24 hours of receiving the order, along with photos or video evidence of the product and packaging.

2. Non-Returnable Items

Due to hygiene and safety standards, opened or partially consumed water bottles, cans, or dispensers cannot be returned. Products returned without original packaging or seals may also be refused.

3. How to Request a Return

To request a return, please contact our support team through phone, WhatsApp, or email with your order number, description of the issue, and supporting photos. Our team will review the request and respond within 1-2 business days.

4. Replacement & Refund

Once a return request is approved, we will either arrange a free replacement on the next delivery cycle or process a refund to your original payment method or account balance, depending on your preference and product availability.

5. Cancellations

Orders can be cancelled before dispatch by contacting our support team. Once an order has been dispatched for delivery, it cannot be cancelled but may be eligible for return under the conditions above.

6. Contact Us

For any questions regarding this Return Policy, please reach out to us at info@pkwater.com.pk. We are committed to resolving all concerns quickly and fairly.